The SOREL Warranty Policy

In Europe, SOREL branded products including footwear are warranted for 2 years.

Warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Sorel.

If a product fails due to a manufacturing defect we will either repair the product free of charge, replace it or offer you a voucher, after an assessment carried out by our product team.

Please note that Sorel does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.

How to Get Warranty Service ?

For products bought less than 2 years ago on our official Sorel online store

At Sorel, we expect our products to be free of manufacturer defects.

However, should you have a warranty issue, please contact us and provide the following information:

• Your name
• Your order number
• Some pictures showing the default
• A short description of the issue

We will confirm with you the scope of the guarantee.

For products bought less than 2 years ago in a physical store

Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services.

Should that not be possible, please contact us.

For products bought less than 1 years ago on a partner Online Store

Our warranty policy states that items must be returned through the online retailer. They are responsible for after-sales service during the first year following the purchase.
Please check their website and/or contact them for more information about their after-sales service.
If this is not possible, please contact us via this link.

Sorel handles warranty claims starting from the second year after purchase.
Please contact us for more information.