The SOREL Warranty Policy

In Europe, SOREL branded products including footwear are warranted for 2 years.

Warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Columbia Sportswear Company.

If a product fails due to a manufacturing defect we will either repair the product without charge, replace the product or offer a credit note at our discretion.

Please note that Columbia does not guarantee and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.

How to Get Warranty Service ? 

1. For product bought less than 2 years ago on our official Sorel online store

At SOREL, we expect our products to be free of manufacturer defects.

However, should you have a warranty issue, please contact us and provide the following information: 

• Your name
• Your order number
• Some pictures showing the default 
• A short description of the issue 

We will confirm with you the scope of the guarantee.

2. For product bought less than 2 years ago in a physical store

Our Warranty policy states that items have to be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services.

Should that not be possible, please contact us 

3. For product bought less than 1 years ago on a partner Online Store 

Our Warranty policy states that items have to be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services.

Should that not be possible, please contact us