FAQ

ORDERS

• Can I change or cancel my order once it’s been placed?
• How can I check the status of my order?
• I am having problems placing my order online. What should I do?
• Can I place an order by email or telephone?
• Is it safe to shop on the Sorel online shop?

DELIVERY

• Delivery Information
• Which countries do you deliver to?
• Where does my order come from?
• Can I change the shipping address once I have placed my order?
• Can I choose a delivery address in a different country from the one where I placed my order?
• What happens if I am not at home when the delivery arrives?

RETURNS

• Returns Procedure
• What can I return?
• When can I return?
• Where can I return?
• When will I receive my refund?
• I’d like to exchange an item. What should I do?

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WARRANTY

• The SOREL Warranty Policy
• Can I return a purchase paid with a voucher?

PRODUCTS

• Are SOREL shoes waterproof?
• How do I know what is the right size for me?
• Do you have a product catalogue?
• How can I locate a product not on your site?

CONTACT US

• Send us a Message
• How can I find out more about Sorel?
• Why should I become a registered customer?
• Can I delete my account?
• Do I need to register to order from the Sorel online shop?
• How can I receive the latest Sorel news and offers?

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