Returns Procedure

We offer a quick, easy and free returns procedure. Please start by accessing this page to print your prepaid return label.

You have 2 options to ship your return:

• Go to your nearest UPS Access Point or PostNL drop-off point.
• Home pick up: contact our customer care service in order to arrange the pick-up of your return parcel at your home address.

Frequently asked questions

What can I return?

You can return part or all of your order for free within 30 days from the date of receipt. We accept returns of items purchased on our website if they are like new, unworn, and with their original tags. Once the package is received by our warehouse, you will be fully refunded.

When can I return?

You can return part or all of your order for free within 30 days from the date of receipt.

Where can I return?

You have 2 options to ship your return:

• Go to your nearest UPS Access Point or PostNL drop-off point.
• Home pick up: contact our customer care service in order to arrange the pick-up of your return parcel at your home address.

Parcels can only be returned from the country where they were delivered. We do not accept return of online purchases at our stores at this time. Please visit our detailed FAQ page for more information.

When do I get my refund?

The refund of your return takes 15 days once you drop off your returning parcel.

Your parcel will be first delivered to our secondary warehouse in Eindhoven. Within the following 10-12 days, the parcel will reach our main warehouse in France. Then your return will be processed in the best delays, and you will receive an email confirmation. Please allow 2-3 additional business days for your credit card refund to reflect on your statement.

How can I exchange an item?

Please note direct exchanges of our products are not possible at this stage. If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.